Frequently Asked Questions

Aluminum Railing

How difficult is it to install Key-Link aluminum railing?


Key Link Railing is designed to be installed by anyone. From our standard Outlook rail to Horizontal Cable, every Key-Link system is created with the installer in mind. See install instructions here.




How do I clean Key-Link aluminum railing?


The best way to keep you railing looking new is to occasionally wash it using a solution of warm water and a non-abrasive, pH neutral detergent solution such as 409 or Windex.




What type of warranty does Key-Link aluminum railing come with?


Key-Link Railing comes with a Limited LifeTime Warranty. See warranty here.




Does Key-Link railing meet residential and commercial code?


Key-Link aluminum railing has been tested and approved for code in most areas – though it is up to the installer to determine if code is met in your area. See here for the test report.




Does Key-Link aluminum railing rattle when I walk on the deck or when it is windy?


This rail system is rattle free! Full-length PVC inserts in both rails create a tighter fit for rattle-free enjoyment. See wind test report here.




What type of finish is used on the rails?


Each railing piece is sprayed with AAMA 2604, a powder coating formulated with durable polyester resins to ensure lasting color and gloss retention for years after installation.




What is the typical picket spacing?


3.75" between each picket.




Will my aluminum railing rust?


Aluminum is naturally rust resistant and all of our Key-Link railing products come with a limited lifetime warranty against corrosion.





Cable Railing

What is the maintenance like on Key-Link cable railing?


Key-Link cable railing system is virtually maintenance free! It's recommended to hose down your railing 1-2 times a year to help prevent buildup of particles that could harm your railing system.




Why do I need the center balusters?


Center balusters are used to ensure cable spacing meets applicable building codes. Center balusters can be places no further than 36" from the nearest post. Balusters are included in railing kits.




How long can my cable run be?


The maximum cable run is 100 feet, if cable extends past 100 feet the tension becomes too great on the end post. For runs longer than 100 feet you will need to start a new run. If this is a situation on your deck, contact us.




What is 316 Grade Stainless Steel Cable?


316 grade stainless steel cable is the recommended stainless steel for exterior projects. It's known for its durability and resistance to rust.




Do I need to assemble the cable fittings on the post?


Each Key-Link post comes pre-assembled with all fittings installed.




Do you have cable fittings for wood/composite posts?


We have cable fittings available for posts other than aluminum.





Vinyl Railing

What do I need to complete a standard railing?


Everything you need comes conveniently boxed in one kit. The kit includes the top and bottom rails, aluminum insert(s), footblock(s), pickets, and bracket pack. The kit will need to be mounted to a post or wall on each end.




What if I need more or less than you're offered kit lengths?


Our kits can easily be cut to size and include instructions on how to do so.




Do I need a post mount?


Post mounts are needed when treated lumber is NOT being used. We offer post mounts for both wood and concrete surfaces.




Why are footblocks needed?


Test requires that the rails do not span more than 4 feet without the added support of the footblock to help prevent sagging.




Can I paint my vinyl railing?


We do not recommend painting any of our products. Epoxy based paints are the only paint that will adhere properly to the vinyl surface. This type of paint damages the vinyl's surface and voids the warranty.




Can I install the vinyl railing myself?


If you can use a level, tape measure, drill, and circular saw you can do the job yourself. We have written instructions available that will be sent to you with the order.




Is the Traditions brand of vinyl railing reinforced?


Yes. Traditions Vinyl Railing has aluminum reinforcement in the top rail of all kits. Stair kits have aluminum in the top and bottom rails. Custom Craft Distribution uses aluminum reinforcements because of its strength and it won't rust or cause unsightly marks on your pickets and rails.





Vinyl Fencing

How fast will I get my fence?


Vinyl Fence lead times run 2-4 weeks depending on the style and time of year.




What if I need less than your offered kit lengths?


Our vinyl fencing kits can easily be cut down to the size you need.




Can I get a privacy fence higher than 6ft?


Yes. Our vinyl privacy fences and privacy fences with accent tops can be as tall as 8ft.




Can I adjust the height of fences?


Yes. There is an initial set up fee to have a vinyl fence with a custom height fabricated.




Does vinyl fencing become brittle and break in the cold?


Vinyl fencing does become less flexible in colder weather. However, unless subjected to an unusual impact, it will not break or crack.




How do I clean vinyl fencing?


As with all exterior products, a fence will become dirty when exposed to elements. A mild detergent and water solution should be suffiecient to keep your fence looking new. For tough stains, Soft Scrub or bakind soda work well.




What is the maintenance like for vinyl fencing?


Our vinyl fencing is virtually maintenance free! It's recommended that you give your fence an annual washing to keep it looking new.




Can I paint my vinyl fence?


Vinyl fencing is designed to maintain its color year after year. We do not recommend painting your vinyl fence. Because of the smooth surface of vinyl, only epoxy based paints adhere properly to the surface. This type of paint damages the vinyl and will void the fence warranty.